Guides
Granting Access to Careview Connect
Please follow these steps to grant access to Careview Connect via the Individual Provider record. Where the individual provider already has an active Connect profile in another Organisation, a welcome Email will not be sent to that individual ...
Change Recovery Method from Email Address to a Mobile Number
Follow these steps to Change your current recovery method from an email address to your nominated mobile number. 1. Go to https://connect.careview.io/login?ReturnUrl=%2F the Careview Connect log in page will load. 2. Login to Connect. 3. Navigate to ...
Check the Status of an Individual Provider's Connect Access
This article details the process of checking the status of an individual provider's Connect access. This can be useful where you have previously enabled Connect access on an individual provider profile, however the provider is unaware of having an ...
Unlock an Individual Provider's Connect Profile
This article details the process of unlocking an individual provider's Connect access 1. Go to the Resources tab within Careview and select Individual Providers 2. The Individual Providers screen displays. Click on the Connect Mgmt button. 3. The ...
Delete an Individual Provider's Connect Profile
This article details the process of deleting an individual provider's Connect access. 1. Go to the Resources tab within Careview and select Individual Providers 2. The Individual Providers screen displays. Click on the Connect Mgmt button. 3. The ...
Reset 2FA for Careview Connect
Reset 2FA for Careview Connect How to Reset 2FA? Login to https://app.careview.io/login Go to Resources > Individual Providers. Individual Provider screen displays. Click on Connect Management. Connect Management screen displays. Click on the 2FA ...
Careview Connect Two Factor Authentication
Careview Connect Two Factor Authentication User Guide Two-factor authentication, commonly referred to as multi-factor authentication, allows you to make your Careview Connect User Account more secure by requiring authentication beyond a simple ...
Change of Email or Recovery Email Address
Please find below the steps to guide a Connect User through the Change of Email Address process. 1. While logged into Careview Connect, click the chevron next to your name in the top-right corner of the page. 2. Click 'My Account'. 3. Change the ...
Add a Recovery Email Address Instruction
Follow these steps to add a Recovery Email Address. 1. Go to https://connect.careview.io - the Careview Connect log in page will load. 2. Login to Connect. 3. Navigate to the My Account menu. 4. The My Account screen displays. Click to select the ...
Reset A Careview Connect Password
Use this guide to reset your Careview Connect password. In order to use this process, you must have an Active Connect profile (such as due to having signed in for the first time and changed your password). If you do not have an Active Connect profile ...
Resend the Registration Email
Please note that you should only follow these steps, where the User is trying to get access to Connect for the first time only and they have not received the Welcome Email. 1. Go to the Resources tab within Careview and select Individual ...
Careview Connect Security Overview
Careview Connect uses the same security infrastructure as Careview. Information is encrypted whilst in transit as well as at rest. APIs integrate the information using a User Key which is created for each User Account. Refer to Security Overview for ...
Login in to Careview Connect
1. To login to Careview Connect, go to https://connect.careview.io/ 2. Enter your Email Address and Password. Note the first time a User logs in they will need to use their temporary password. They will then be asked to create a new password and add ...
Careview Connect Overview
Careview Connect is a web application that has been designed to enable Careview organisations to share information with other Service Providers. One example of how it can be used is to enable Plan Managers to share information with Support ...