Check the Status of an Individual Provider's Connect Access
This article details the process of checking the status of an individual provider's Connect access.
This can be useful where you have previously enabled Connect access on an individual provider profile, however the provider is unaware of having an existing Connect account or report having not received a New Careview Connect Registration email.
This can be useful where you have previously enabled Connect access on an individual provider profile, however the provider is unaware of having an existing Connect account or report having not received a New Careview Connect Registration email.
1. Go to the Resources tab within Careview and select Individual Providers
2. The Individual Providers screen displays. Click on the Connect Mgmt button.
3. The Connect Management Screen displays.
4. Locate the relevant Connect profile (by searching for their email address if necessary) and refer to the Status column.
One of three status values will be present:
- Active = An existing Connect account (that has been logged into for the first time and on which a password has been set) already exists for that email address. If the user does not remember their password, they should follow the process described in Reset a Careview Connect Password.
- Pending = A New Careview Connect Registration email has previously been sent to this Connect profile's email address, which has not yet been used to login for the first time and set a password. Another New Careview Connect Registration email can be sent using the Resend Registration Email option. See Resend the Registration Email for more information.
- Locked = Either there have been several unsuccessful attempts to login using that Connect profile's email address, or a member of this organisation has locked the profile. See Unlock an Individual Provider's Connect Profile for instructions on unlocking the Connect profile.
If you cannot find a Connect profile using the relevant email address, this means either:
- Connect access has not yet been provided to the individual provider. See Granting Access to Careview Connect for more information.
- The email address on the individual provider profile was changed without first deleting an existing associated Connect profile. See Edit an Individual Provider Record and Delete an Individual Provider's Connect Profile for more information.