Tip of the week - Service Contract - PACE plan flag

Tip of the week - Service Contract - PACE plan flag

When a participant moves to a PACE plan, their old Service Booking structure is no longer compatible. Best practice is to create a new Service Contract for the participants plan. Super important that you need to tick the PACE box in the participant profile BEFORE you create the new Service Contract.

(NOTE - if a participant is on a PACE plan and you haven't updated their service contract, you won't be able to enter Funding Components)

⚠️ Why can’t I reuse my old Service Contract?

PACE uses different funding components and support categories, so you can’t simply tick the “PACE Plan” checkbox on an existing contract.

✅ Best Practice:

Create a new Service Contract linked to the participant’s PACE plan.

This ensures correct budgets, support category mapping, and NDIA claim validation.

💡 Tip:

Keep the old contract active only until all previous invoices are processed, then mark it Inactive to avoid errors

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