Careview - FAQ

Can't Open PDF's within my Browser

Unfortunately the Adobe Plugin that allows the user to open PDF's within the browser is no longer supported in Chrome and Firefox Browsers, see link below.

https://helpx.adobe.com/acrobat/kb/change-in-support-for-acrobat-and-reader-plug-ins-in-modern-web-.html#Modernwebbrowserrecentdevelopments

So when you click on a PDF attachment in Careview, you will receive the following Adobe message on the screen.

The only solution is to update your settings to download the PDF file instead.

Google Chrome users

By default, Google Chrome opens a PDF file in the browser window instead of saving it to the downloads folder. To change how Google Chrome treats PDF files in the browser, follow the steps below.

1. Open Google Chrome.

2. Click on the

icon in the top-right corner of the browser window.

3. Select Settings from the drop-down menu that appears.

4. Scroll down to the bottom of the Settings window and click the

button.

5. In the Privacy and security section, click Content Settings.

Content settings selector in Chrome.

6. Scroll down and click the PDF documents option.

7. Next to Download PDF files instead of automatically opening them in Chrome, set the toggle switch to the on

or off

position.

8. Close the Settings tab and now any PDF should be opened in Chrome or be downloaded based on your choice in the previous step.

Mozilla Firefox users

If you're using Firefox, follow these steps.

1. Open Mozilla Firefox.

2. Click the

icon in the upper-right corner of the browser window.

3. Select

from the drop-down menu that appears.

4. On the left side of the screen, make sure the General is selected.

General settings selector in Firefox.

5. Under Applications, look for the PDF section and click the

icon.

6. To make Firefox automatically download PDF files, select Save File from the drop-down menu.

Save File option in Firefox.