Unable to Open Attachments in Careview
Where you are having issues with opening certain attachments you have saved in Case Notes for example Email attachments.
Please follow these steps and ensure that the file type for .eml and .msg default application is set to open in Outlook under your Computer Settings.
1. On the Start menu, select Settings > Apps > Default apps.
2. Scroll down and click on Choose Default apps by File Type link.
3. Choose Default apps by file type screen displays, scroll down to
find the file type ie. .eml and change to open using Outlook. Repeat
this step for file type .msg.