Are there additional costs to use Streamline?

Yes, Streamline is an additional subscription feature that you can choose to enable. Each invoice created using Streamline is charged at $0.78 (ex GST).

In order to enable Streamline in your Careview, you'll need to schedule in a free 30 minute demonstration with our Customer Engagement Team so that we can take you through the process. 

There is no obligation to enable the Streamline subscription.

Are there any limits to the maximum number of pages per invoice?

Yes, there is a maximum of 16 pages per invoice.

Are there any required fields that are needed on the invoice?

Yes, as a minimum, the invoice needs the service providers ABN, the full name of the NDIS Participant as well as the relevant support item code, QTY/HRS and Rate on each invoice line.

What happens if the invoice doesn't have all of the required fields?

You can edit invoices in Streamline before releasing them to the Invoice Entry screen for processing. For example, if the invoice doesn't have support item codes, or if Sypht are unable to read the codes, you can edit and add the required code before releasing.

If Streamline is unable to detect the rate for an invoice line, it will instead populate the default rate applicable to the detected support item.

Will Strealine be able to process all of my Service Provider invoices?

Unfortunately no, there are invoices that are not suitable to be processed through Streamline, such as hand written invoices as well as invoices that don't have support item codes.

We would also recommend not processing Participant reimbursements through Streamline as they will be processed under the Service Provider and not the Participant.

What document types can Streamline process?

Streamline can process PDF, JPG, JIF, TIFF, PNG, BMP and HEIC document formats.

Please note Word and Excel documents cannot be processed and will need to be converted to PDF before sending to Streamline.