PRODA API - Service Bookings Troubleshooting guide

PRODA API - Service Bookings Troubleshooting guide

Troubleshooting for Service Bookings PRODA API

Not synchronized with PRODA error

When you first sync an active plan with PRODA. You may receive a "Not Synchronized with PRODA error" within the client's Service Contract.  Common reasons for this occurring is that the following information has been entered incorrectly.  Once corrected the plan will sync with no issues.
  • Surname is incorrect
  • NDIS number is incorrect
  • DOB is incorrect
  • NDIS plan dates are incorrect (mainly end date being the issue)


Please see below common reasons for why PRODA may return errors. Where it has failed, please note that neither Careview nor the related Service Booking will be updated.

PRODA Status Failed - Service Booking is Inactive

If whilst updating the End Date of a Plan Budget or Service Support, and you receive the following PRODA Status Failure message that the Service Booking is Inactive.


You will be unable to update the Service Booking, and you will need to update the Status to Inactive manually and click on Save. A new Service Booking will need to be created if required to cover the extended date range


PRODA Status Failed – Unable to Delete Service Booking

If you attempt to delete a Service Booking, by carrying out one of the following available options to delete a Service Booking from within Careview. 
Uncheck the Requires PRODA Service Booking checkbox whilst Editing a Plan Budget or Service Support OR Delete a Plan Budget or Service Support.
The PRODA API will validate whether any payment requests exist against the Service Booking and will return a Failed Error Message and you will be able to delete the Service Booking. 



PRODA Status Failed – Unable to change an End Date

If you attempt to change the End Date on either a Plan Budget or Service Support that is synced to a Service Booking, you will be unable to enter an End Date that falls prior to the current End Date

PRODA Status Failed – Unable to change the Management Style

Once a Plan Budget or Service Support is synced with a PRODA Service Booking, and you attempt to change the Management Style. The PRODA API will return the following Failed Error message and you will be unable to save the changes made. Click on Cancel and click on the Refresh button, and the PRODA Status will return to a state of Success.

PRODA Status Failed – Unable to change the Plan Category

Once a Plan Budget or Service Support is synced with a PRODA Service Booking, and you attempt to change the Support Item or Category. The PRODA API will return the following Failed Error message and you will be unable to save the changes made. Click on Cancel and click on the Refresh button, and the PRODA Status will return to a state of Success

PRODA Status Failed - Budget Amount exceeds Service Booking Funds Management Amount

If you edit a Budget Category where a PRODA Service Booking has been synced and enter a Budget Amount that exceeds the Funds Management Amount, you will receive the following Failed Error message and the Budget Amount will not be updated.

PRODA Status Failed - Budget Amount exceeds Core Products Service Booking Funds Management Amount

If you edit a Core Budget Category where a PRODA Service Booking has been synced and enter a Budget Amount that exceeds the Total Core Product Funds Management amount, you will receive the following Failed Error message and the Budget Amount will not be updated.

Service Booking Not Found for an existing Plan Budget Where you have attempted to Fetch a Service Booking, and the Service Booking returned zero results.

The Fetch Service Booking button remains Red. Use the following steps to create a new Service Booking.
1. From the Edit Category Budget screen.
Complete the following fields. • Enter Start and End Date. • Click on Requires PRODA Service Booking checkbox. • Choose a Management Style.

 2. Click on Save.
3. Click on the Refresh button on the Plan Budget Table and the PRODA Status for the selected Plan Budget Category will update to Pending. 

4. Click on the Refresh button, until the PRODA Status changes to Success.


Multiple Service Bookings for a Single Plan

Multiple Service Bookings for a Single Plan Where you have chosen to create an additional service booking, because the original service booking created for the participant did not cover the whole plan’s duration. You will only be able to sync one Service Booking to a single Plan Budget or Service Support within Careview. If no payments have been made against either of the Service Bookings, please carry out the following steps.

Delete Service Booking in PRODA
1. Delete the Service Booking only if. • There is no payment requested created or saved against it. • There is no accrual against it, and • No payments made.
2. Update the dates in the original service booking created for the participant to reflect the duration of the plan.

Edit the Plan Budget or Service Support
1. Edit the applicable Plan Budget or Service Support in Careview.
2. Check the Requires PRODA Service Booking checkbox.
3. Update the dates to reflect the duration of the plan.
4. Click on Save.
5. The Service Booking dialogue screen displays, select the Service Booking to sync.
6. Click on Confirm

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