To set up Careview to import your NDIS payment summary file, go to Settings, Plan Management, and Select Payment Reconciliation. Enable the Use Payment Summary file setting and set your Tolerance level.

The Tolerance setting lets you specify the value the invoice line can be out by, but still be successfully reconciled. Click the Save button. A message will appear to advise you of the impact of enabling this setting. If you have any invoices with a status of extracted already, once you enable this setting, they won't be able to be marked as paid. Because of this, we recommend you only enable this setting after completely processing your existing extracted invoices and paying the service providers. If you still have some extracted invoices to sort out, click Cancel and come back into their payment reconciliation settings when you're ready.

Click Save and Close to enable payment reconciliations. When you are ready to process your next batch of invoices, extract these normally and upload the claim file to PRODA. Once the claims have been processed, log into PRODA and download the payment summary file. To do this, go to Payment Requests, select View Payment Request, choose to view by Uploaded Bought Payment Files and search for your file by date range or file name. Once found, select it and the payment requests for the file will show on the screen. Click the Download Results button in the bottom right corner to download this file to your computer.

After downloading, make sure you don't alter the file before you import it into Careview or it may not import successfully. Go back to Careview and go to Plan Management, Invoice Entry. Select Data Loader and select Reconcile Payments.

Click the Browse button to select the payment summary file you've downloaded and when ready, click the Submit button. Careview will process each line in the summary file and compare the information with the invoices in Careview with an extracted status. A summary of the import will show on the screen for you, confirming how many invoices were successfully reconciled and let you know how many were invalid. Invoices that have claim errors or could only be part paid are listed as invalid and you can find out more details about these by checking the import file that is created and automatically downloaded to your computer. Any invoices that were able to be matched successfully to the payments will show what the status of Fully Reconciled ready for provider payment. Any invoices where the claim was successful but the invoice total doesn't match the amount successfully claimed will be updated to a status of Part Paid Requires Reconciliation. For these invoices, you can view the invoice in Careview, make any changes and when ready, update the status to Fully Reconciled from the Action menu. Any invoices where the claim was rejected are updated to a status of Claim Errors.

You can then review the error message and take the required actions to resolve the situation. Your available actions here are to cancel the invoice, move the invoice to another service contract that exists for the client or set it back to an unclaimed state by selecting revert to extract generated. When you've gone through the Part Paid and Claim Errors invoices, you can then follow your usual processes to pay the service providers. When selecting your invoices to pay, set the status field to show only those that are set to Fully Reconciled - Ready for Provider Payment to pay them. If you'd like to find out more about this process, look at the NDIS Payment Reconciliation User Guide in the Careview Help Centre.