If you are using an Apple computer there will be an extra step when trying to save the CSV file. When you download from Careview it will open into a program called "Numbers". Use the below steps to ensure it gets exported into the correct format for PRODA. 

1. When downloading from Careview, instead of it downloading to a file on your computer it will open in Numbers

2. Once it's opened go to File 

3. Go to Export To

4. Select CSV

5. Name the file to fit within PRODA guidelines 

6. Select folder to save the file in

7. Click Export

8. The file will now be able to be uploaded to PRODA