How to Download and Extract Requested Data (Split Files for Large Extracts)
This article explains how to download and extract data that has been provided to you (as a result of a request you submitted), where the data is split among multiple files ('.001', '.002', '.003', etc.) due to the significant size of the data export.
If 7-Zip
is not currently installed on your device, this program will need to be
installed before you can extract the data. The manufacturer's website
can be found using the following link https://www.7-zip.org/.
Once we have notified you that the requested data has been sent to the chosen secure email address, you can use the following steps to access that data.
1. Open the email account associated with the chosen secure email address, and locate the email from 'Careview Support' (support@careviewapp.com).
2. Open the email, then click the Open button.
If you would like to confirm the legitimacy of the email, please call us on 07 5406 1013 to confirm Careview has
sent the secure email.
3. A Request Verification Code page will appear. Click Send Code.
4. Open the email account associated with the chosen secure email address, and take note of the 8-digit code that appears in the subject of the email sent from Microsoft Notifications (no-reply@notify.microsoft.com).
5. Go back to the Request Verification Code page opened in step 3, and enter the 8-digit code.
6. A Microsoft OneDrive folder will appear, containing the requested data. Click the 3 dots for the first file to open its options menu, then click Download.
7. Repeat step 6 for each additional file.
8. Navigate to the folder/directory on your device that you downloaded the files to. Extract the file with the '.001' filename extension using the 7-zip program.
Do not try to perform this action on any file with a different filename extension (such as '.002', '.003', '.024', etc)
9. During extraction, you will be asked for a password.
11. Locate and open the SMS sent to the chosen secure mobile number. Open the provided link.
12. A webpage will appear asking for an email address. Enter the chosen secure email (as used in step 1), and click Send Code.
13. Open the email account associated with the chosen secure email address (as in step 1 and 4), and take note of the 6-digit code that appears in the subject of the email sent from 1Password (hello@1password.com).
14. On the device used to open the password link (in step 10), enter the 6-digit code, then click View Item.
15. The following page will appear. Click or press the green circle.
16. Click or press the downward facing chevron that appears in its place, then Reveal.
17. Take note of the password that appears.
18. Go back to the password prompt (from step 8), and enter the password.
19. Once the data extraction progress is completed, the data will be available.
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