This article explains how to exclude a Service Support. By excluding a Service Support it will no longer be available to select when creating Case Notes or Invoices (depending on your selection).

Go to the CRM > Client List and select the Participant.

Open the Service Contract that you would like to update.

Scroll down to the Service Support section and click on the edit icon next to the Support Item you would like to Exclude.

Select the CoS Exclusion check box if you would like to exclude the Service Support from being used for Case Note entry, select Invoice exclusion if you would like to exclude the Service Support from being used for Invoice entry.

Click Save.

You will now notice the Support Item is "greyed out" in the Service Support section.

Process is complete.