Support Coordination

• System changes made to accommodate the release of 3 new Support Coordination Items under Core Supports, in line with the NDIA’s provider coronavirus (COVID-19) measures, announced on the 25th March 2020.
  

Performance

• Invoice Lines only loading now when user views an invoice, increasing performance in the Service Entry function.
  

Bug Fixes

• Resolved issue with CoS Dashboard not reflecting correct Unclaimed Billable Hours.
  
• Resolved issue where CoS Clients List failed to report on all Clients, where Org has over 100 Support Coordination Clients.
  
• Resolved issue with Note Types not displaying correct in the Notes Table on Client Profile.
  
• Resolved issue with Duplicate Line Item Warning not disappearing after removing the duplication.
  
• Resolved issue with GST Code change not saving when Updating an Invoice.
  

Support Coordination

Additional Support Coordination Items under Core Supports

Effective 25 March 2020, the NDIS announced, that participants can flexibly use their Core or Capacity Building budgets for support coordination. To allow participants to use their funds more flexibly, three new support coordination items have been introduced to the support catalogue under Core Supports, Assistance with Daily Life as follows:

• 01_790_0106_8_3 - Level 1: Support Connection
  
• 01_791_0106_8_3 - Level 2: Coordination Of Supports
  
• 01_794_0132_8_3 - Level 3: Specialist Support Coordination
  

System Support Item Setting

We have created a new setting to assist with managing any new system support items introduced. The 3 new line items are included in the new setting as one of 7 default line items (the 4 existing Support Coordination line items are also included).

Adding Additional Line Items

In order to add additional Support Items to enter billable and non-billable hours against Case Notes using the Client Coordination page, we have created a new Setting:

1. Click on Settings.
   
2. Under Support Coordination, click on System Support Item.
   

3. The System Support Item screen displays with the Default Coordination of Support, Support Items.
   

4. Click Create.
   

6. Click Create.
   

Service Contract - Service Support

You can now create the Service Support with any of the line items included in the setting.

Case Notes

Where you have added a new Support Item number in the Service Supports, they will be available to select during Case Note Creation.

Support Coordination Client List

The Support Coordination Client List will display all Coordination of Support Items entered in the participants Service Contract in the Client List. Additionally, we have added the following Columns to easily identify these new Support Items.

Reporting/Extracts

We have also ensured that where Delivered Service records are created for all of the new Service Support Items, this data will appear in all of the existing Claim, Invoice Extracts, Careview Reports, Dashboards and Statements respectively.