Performance

• Optimised the following system functions;
  

• CoS Dashboard.
  
• Support Coordination Client List
  

Resources

• Provider Screen Layout changes and new Notes Table.
  

Plan Management

• Cancellation Claim Type Process Enhancement.
  

Support Coordination

• New Provider Travel Non-Labour Claim function.
  

Bug Fixes

• Resolved discrepancy issue with the ABA File Report Total Amount.
  
• Resolved issue where participants were unable to view Invoices in the Advantage mobile app using an Apple iPAD device.
  

Resources

Provider Screen Changes

A new Notes Table has been added to the View Provider screen.  Offering the following features.

• Filter by Note Type.
  
• Search by document name, note and type.
  
• Drag and Drop Attachments.
  

Note:    All Note Types are maintained under Settings > Provider & Service Provider > Note Types.

Also note as part of this change, the Provider Roles Setting has been moved under Provider & Service Provider Setting.

Plan Management

Cancellation Claim Type Process Enhancement

To accommodate, where PRODA were only paying 90% of the scheduled service fee for late notice cancellations, prior to the recent COVID19 changes.

We have made the following system changes in Careview, so that you can set the percentage PRODA will pay via the new Plan Management Setting - Proda Cancellation Claim Fee Percentage.

During Invoice creation the system will make the necessary deductions and calculations, to ensure that both Proda and Careview Cancellation claim totals balance.

System Process Example

Where the Percentage is set to 90% for example, the system will deduct the 10%, during the creation of an Invoice using the Claim Type of CANC.  See below specific changes to the Invoice Creation process, based on the percentage entered.

• A new message will alert the User, upon selecting the Claim Type of CANC, how the Invoice and Claim will be processed in Careview, based on the Percentage entered in the Setting.
  
• New Qty CANC field, that reflects 90% of the Quantity entered.
  
• Invoice Line Total will auto calculate (Qty CANC * Rate) and display 90% of the Total entered.
  
• Total Delivered Service amount of 90% will be reflected in the following functions within Careview;
  

• Invoice on the Service Entry screen and the Invoice displayed in the Advantage App.
  
• Service Contract Budgets.
  
• ABA File Extracts.
  
• Accounting Package Extracts.
  

Note:     The Total Delivered Service amount in the NDIS Claim File will be for 100%, so that Proda can then deduct the 10% during the Claim process.

Please refer to the Knowledgebase Article – Create an Invoice for a Late Notice Cancellation for further instruction.

Support Coordination

New Provider Travel Non-Labour Claim

To accommodate recent changes introduced by the NDIS, we have created a Provider Travel Non-Labour Claim, that is accessible via the current Create Case Note function in Careview.

This will allow you to claim for Provider Travel Non-Labour costs using the recommended associated Support Items below introduced by the NDIS, based on the Support Item chosen in the Create Case Note screen.

Please refer to the Knowledgebase Article – Create Provider Travel Non-Labour Claim for further instructions.