Troubleshooting Tips: Proda Error

Proda Error: File Identifier already exists

Please see below solution, if you receive the following error, whilst uploading your Claim file in Proda.

Error Message

File Identifier [FILE NAME] already exists in the system, please choose another ID.

Solution

You will receive this error if someone else in Australia has already upload a file with the same name.  So it is recommended using an abbreviation of your Organisation Name followed by the Date.  e.g. CSS Claim 110320.csv

There is also a limit on the number of characters in a file name, which is 20 including the file type (.csv)




    • Related Articles

    • I get a portal error message when I load my file into the NDIS portal.

      The error message in an indication that the date formats have been changed. Is there any chance you opened the Claim CSV file in Excel prior to uploading it into Proda? When Careview creates the Claim CSV file, it sets the date format as YYYY-MM-DD ...

    • NDIS SyncPro - PRODA Payment Request API - User Guide

      Please note you will need to have a HICAPS registration that is synced with Careview before using this process. Please refer to the attached guide for instructions on signing up for HICAPS If you have any questions please contact ...

    • Plan Management Proda CSV File Setting

      Plan Management Proda CSV File Setting A new setting has been added in Careview that changes the NDIS Claim CSV file from the Service Entry page. The new setting is called Proda File Claim Download Options.  When enabled, it will add -CareviewN, ...

    • New ABN Requirement for NDIS Claim File

      See below FAQ's relating to the ABN changes for the Bulk Payment Request NDIS Claim File; When do I need to enter an ABN? a)      If the Service Provider does have an ABN and it is not entered in the Service Provider record, enter the ABN manually in ...

    • ABA File User Guide

      About Careview has the capability to generate a file in the Australian Banking Association (ABA) format. This file, sometimes called Direct Entry, is the de-facto standard for bulk electronic payments and is used by all major Australian financials ...