2FA Access Code Generation Frequency Security Setting

Use this Setting to control how often a Careview User Account will be prompted to enter an Access Code, when they login to the Careview Web Application.

We strongly encourage you to consider changing the frequency from every 30 days to every 24 hours, which means the length of time the device is trusted will be limited to 24 hours.

By limiting the time, a device is trusted, you are limiting the chance of a User being entrapped online by a cybercrime.

The most common type of cybercrime is phishing, which tricks a User into clicking on a fraudulent email, text message or web link to then access your online accounts and steal your Clients data.

As custodians of our vulnerable Clients (Participants), data, we all have a responsibility to do whatever is possible to keep their data safe by supporting cybersecurity measures and avoid the possibility of a serious data breach.

Please be advised that this Setting can only be changed by a System Administrator.

Once you have changed the frequency and saved the changes.  Please ensure that All Staff within your Organisation, clear their web browser Cookies for this change to take effect immediately.

1. Go to the Settings icon in Careview

2. The Setting screen displays, under Security, click on the 2FA Access Code Generation Frequency Setting.

3. The 2FA Access Code Generation Frequency screen displays.  Enter a value of 1 day, up to 30 days.

If you enter a value of 1 day, all User Accounts within your Organisation, will be prompted to enter an Access Code, 24 hours from the last time they logged into the Careview Web Application.

4. Click on Save.

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